We take atmost care to check each and every piece before packing and shipping them to you so that you don’t have to worry about anything, but we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products, so to cover those cases we offer an easy exchange process. To avail this benefit, please note the following points:
- Send us the photo of the product within 24 hours of receiving the parcel on our WhatsApp number +91-8867676486 or email us at sanjayjewellers.bangalore@gmail.com .
- Items must be kept unused with all the original packing and untampered tags.
- Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers.
- No exchange on nosepins/nath’s and selected items.
- Exchange product will have to be shipped back to us by the customer ( at own expense ).
- As soon as you notify us, we will initiate the exchange process and guide you through the hassle-free process.
- Please refer terms & conditions for more details.
Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled on company’s discretion and we reserve the right to not process those returns. Exchanges are a goodwill gesture on our part and not a compulsion, so please be patient since there can be slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.
Specific details of the products like color, raw material, size etc are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with same or any other design of your choice.
Exchange is not applicable for minor color/design variation in the product from the photograph on the website. It should be noted that sizes and colors of the products cannot be customized.
Items can only be returned in exchange for other items or store credit for future purchases that will be valid for 90days only. We don’t offer refunds. We will send you the exchanged item or store credit as soon as your returned product is received by us, depending on where you live, the time it may take for your exchanged product to reach you may vary.
